Well, today I could not add a title - oh well. So much for technology.

What I wanted to write about today was a recent article I saw about a Watson Wyatt Survey that indicates that many workers struggle with basic benefit terms. It becomes challeging to constantly be faced with improving communication in this area when really what everyone needs is a "101" on basic terms. In this survey of over 2100 covered workers, nearly half were NOT comfortable explaining basic terms like copay or deductible to friends or coworkers. Most do not know what things like centers of excellence are.(I'm not surprised about that one!)

The real interesting finding was that 7 out of 10 prefer their benefits material in print - instead of the internet. As we all race to push more of this information out electronically for a lot of good reasons, the most important reason is so that employees "get it". If this format is not well received, then Houston - we have a problem.
I think what this comes down to is the KISS principal I try to use in everything in life. Also, KISS things in different mediums - use not just internet, or meetings, or memos - but it all!!